Frequently Asked Questions (FAQs)
At First Golf Gear, we value your time and want to make shopping as smooth as possible. Below are answers to the most common questions our customers ask.
1. Ordering & Products
Q: Do you sell only golf cart parts or golf equipment too?
A: We specialize in both! Our store carries a wide range of golf cart parts, golf clubs, balls, shoes, and other golf essentials.
Q: Are your products authentic?
A: Yes. All products sold on our website are 100% authentic and sourced directly from trusted manufacturers and suppliers.
Q: Do you offer used products?
A: Yes, in addition to new items, we offer select used golf cart parts and equipment. Every used product is thoroughly inspected to ensure it’s in good condition with no damage.
2. Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, bank transfers, and other secure payment gateways.
Q: Is my payment information safe?
A: Absolutely. All payments are processed through SSL-encrypted, secure payment providers. We never store your payment details.
3. Shipping & Delivery
Q: Do you ship internationally?
A: Yes. We ship both locally and internationally. Shipping costs and delivery times vary based on your location.
Q: How long does delivery take?
A: Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days locally and 7–14 business days internationally.
Q: How can I track my order?
A: Once shipped, you will receive a tracking number by email to monitor your package in real time.
4. Returns & Refunds
Q: Can I return a product if I’m not satisfied?
A: Yes. We offer a 30-day return policy on most products. Items must be unused, in original packaging, and in resellable condition.
Q: What if I receive a damaged or defective product?
A: Contact us immediately. We will arrange a replacement or full refund depending on your preference.
Q: How do I start a return?
A: Simply reach out to our customer support team at [Insert Email/Phone], and we’ll guide you through the process.
5. Warranties & Guarantees
Q: Do your products come with a warranty?
A: Yes. Most of our new products come with a manufacturer’s warranty. For used items, we provide clear condition reports so you know exactly what you’re buying.
Q: How do I claim a warranty?
A: Contact our support team with your order number and product details. We’ll guide you through the warranty process with the manufacturer.
6. Account & Privacy
Q: Do I need an account to place an order?
A: No. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
Q: Is my personal information safe with you?
A: Yes. We follow strict data protection and privacy policies to safeguard your information.
7. Customer Support
Q: How can I contact you?
A: You can reach us via:
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Live Chat: Available during business hours
Q: What are your customer service hours?
A: Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM (local time).
Quick Summary
✅ 100% authentic products
✅ Fast & reliable shipping
✅ 30-day return policy
✅ Secure payments
✅ Friendly customer support